132 East Trade Street
Charlotte, NC 28202
(704) 377-0400
The good feeling about this hotel began when I was excited to see a online check-in option. The hotel web site also let me choose which time I wanted to check-in. I chose 11 a.m.I am very happy that Omni has this option.The most irritating thing for me is to arrive at a hotel at 11.45 to be told that i have to wait for 15 minutes for check-in at 12 noon.
I arrive and the bellhop shows me the board where there is a room key with my name. Since the hotel is attached to a shopping mall the elevators operate with the key card only.
The room is excellent. Since everyone may not want to consume the $6 water, the Omni provides a great touch with a smaller water bottle on the house for the tired thirsty traveler.
I did not eat in the restaurant but the restaurant had setup a food sampling station for hotel guests in the lobby and the food smelled great.
The one advice I will give the Omni Management is the express check out tells you to go to the reception and put the room key cards into a box. Most travelers going to the airport would prefer to take the elevator all the way to Motor Lounge to get a Taxi, now having to go to the lobby to drop your card off is a extra step that can be avoided. The hotel should provide a box next to the Bell desk where the key cards could be dropped.
Not withstanding this the hotel si excellent. If you want to take a quick tour of the downtown area , just grab a "Gold Rush" trolley for free right outside the hotel and take a 24 minute tour.
The square outside the hotel has some good statues and decorations.
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